Our Twisp® Returns Policy aims to protect you, our valued customer, and is fully compliant with the Consumer Protection Act.
All non-consumable Twisp® products come standard with a 6-month warrantee against defect. This does not cover consumable products like: Coils, Mouthpieces, or Flavour Liquids.
Full refunds can only be provided if you return the goods, unused in the original, unopened packaging within 10 working days from the date of purchase with a valid receipt.
TO AVOID ANY INCONVENIENCE, WE ENCOURAGE YOU TO:
- Ask the Twisp® Sales Assistant to set up and test the item purchased to ensure that it is in working condition before leaving the store – especially if this is your first Twisp® product.
- Please ensure that the Flavour Liquid selected is the desired flavour and nicotine strength, as these are non-refundable.
- Always ask the Twisp® Sales Assistant to give you a receipt of full payment.